Privacy Policy

Last Updated: October 21, 2025

1. Our Commitment to Your Privacy

Welcome to mytorso.ai. Our mission is to help you improve your well-being. We are committed to protecting your privacy and handling your data with transparency and care. This policy explains what personal data we collect, how we use and share it, and your rights regarding your data.

2. Information We Collect

We collect information necessary to provide and improve our services. This includes:

Information You Provide to Us:

Account Information: When you create an account, we collect your name, email and address.
Profile Information (Optional): You may choose to provide additional information like your date of birth and gender to help personalize features like demographic comparisons.
Payment Information: If you subscribe to a premium service, our third-party payment processor will collect your payment card information. We do not store this information on our servers.

Information from Your Use of the Service:

Health and Biometric Data: With your explicit consent, we collect health and biometric data essential for the app's function, such as heart rate, heart rate variability (HRV), and respiration patterns, either from your phone's camera or a connected wearable device.
User Content: We collect information you voluntarily add to the app, such as journal entries, mood logs, or contextual tags for your measurements.

Information Collected Automatically:

Usage and Technical Data: We collect data about how you interact with our app, such as features used and session times. We also collect device information (e.g., IP address, operating system, device type) to ensure compatibility and troubleshoot issues.

3. How We Use Your Information

We use your information for the following purposes:

To Provide and Maintain the Service: To operate the app, manage your account, provide customer support, and ensure the core functionality of our services.
To Personalize Your Experience: To tailor content, provide personalized insights, and adapt our services to your goals.
To Improve Our Services: To analyze usage patterns, conduct research and development, and fix bugs.
To Communicate With You: To send you service-related announcements, updates, and, with your consent, marketing communications from which you can opt-out at any time.
For Scientific Research (With Your Optional Consent): With your separate and optional consent, we may use your anonymized data for scientific research and publications. You can provide or withdraw this consent at any time in your settings without affecting your use of the service.

4. How We Share Your Information

We do not sell your personal data. We only share your information in the following limited circumstances:

With Your Consent: We will share your data with third parties (e.g., a coach, a healthcare provider, or an integrated app like Apple Health) only when you have given us your explicit permission to do so.
With Service Providers: We work with trusted third-party vendors for services like cloud hosting, payment processing, and analytics. These partners are legally and contractually obligated to protect your data and use it only for the services we have requested.
For Legal and Safety Reasons: We may disclose your information if required by law, court order, or other governmental request, or to protect the rights, property, or safety of our company, our users, or the public.
In Case of a Business Transfer: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.

5. Your Rights and Choices

You are in control of your personal data. You have the right to:

Access Your Data: Request a copy of the personal data we hold about you.
Correct Your Data: Update or correct any inaccuracies in your information through your account settings.
Delete Your Data: Request the permanent deletion of your account and all associated data.
Opt-Out of Marketing: Unsubscribe from our marketing communications at any time by using the link provided in the emails.
Manage Cookies: Control the use of cookies and tracking technologies through your browser or device settings.

6. Data Security and Retention

We use industry-standard security measures, including data encryption in transit and at rest, to protect your information from unauthorized access. We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, or as required by law.

7. International Data Transfers

To provide our Service, your personal data is stored and processed on servers located in Canada. We take appropriate steps to ensure your data is treated securely and in accordance with this Privacy Policy, even if the data protection laws in these countries differ from your own.

8. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any significant changes by email or through an in-app notification.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at legal@mytorso.ai.